This is my fourth year in practice for myself, and I finished a first year as a true solo. I wrote a post back in 2012 about how to start a solo practice. I wrote this post about what it’s like to be a solo practitioner. And I wrote this piece about a day in the life of a young lawyer.
These are 10 practical tips I’ve tried to assimilate into my own practice. If I’ve found one thing it’s this – you are either running your law practice, or it’s running you.
I’ve had good months, bad months, and in between months. Borrowing a line from my former boss, all you can do is keep plugging away.
Here are some musings and reflections…
1. Stop giving clients your cell phone number. I stopped putting mine in my email signature. When you give your clients your cell, expect to get text messages on holidays, weekends, early in the morning, and all hours of the night. Expect your clients to get angry when you don’t respond to a text in two seconds, and court “isn’t a good excuse.” People nowadays expect instant communication, which simply isn’t possible as a lawyer. A conversation with my Uncle Jim, a successful commercial litigation attorney:
Me: “Man, it’s Christmas and I’m getting text messages. I thought technology was supposed to make things great…”
Jim: “I don’t do text messaging. I’m upfront with clients about that. If they send me one, I won’t respond, and I won’t check it. They can call the office, and I’ll call them back when I’m available.”
Me: “Really? Don’t they fire you?”
Jim: “Never. I return all the calls by the end of the day. But text messaging? That’s a recipe for disaster.”
I’m with Jim. Don’t do text messaging. Don’t do Facebook messenger. Don’t do SnapChat and all those other wacky things.
Instead, give clients your office number, and let clients leave voicemails when you’re busy. Schedule phone calls in advance, rather than take them off the cuff. Personally, I have the voicemails transcribed into an audio file and sent to my email via Nextiva. The only clients who have my cell phone are ones who I’m personally friends with, and yes, they still tend to abuse it. “Dude, real quick, I just need to know this one thing…”
Ever since I’ve stopped giving my cell out to clients, life has been much easier. I’ve had time to blog again, return calls, and write briefs.
And if a client doesn’t want to hire you because you’re not always immediately available? They’re not a client you want.
2. Make time for office hours. As a solo, one of the things you have to do is plan strategically. Make sure you have at least two or three days a week where you’re in the office, and not in court, a deposition, or with a new client. You need to find time to write briefs, return emails, send letters, etc. It’s too easy for a solo to book up their week with court appearances, meetings, and new client interviews.
While I hate doing this, the best time for office hours is early in the morning around 5am. I’ve started getting to the office around 7am, which creates a three hour barrier before the phone starts ringing and emails start piling up. Read the rest of this entry »